Support
Answers to common questions, and a way to reach us.
Contact
Tell us what happened, your device model and your iOS version. There’s no need to send recordings or transcripts.
support@koucai.appCommon questions
What’s free?
The Story package is free. Each other package is a one-time purchase that unlocks all of its practices, including ones added later. There are no subscriptions; prices appear in Me → Practice packages.
How do I restore my purchases?
Open Me → Practice packages and tap Restore purchases, signed in with the Apple Account you bought with. Purchases belong to that Apple Account, not to a Koucai account.
How do I choose the language I practice?
Tap your avatar on the Me tab to open App settings, then choose Practice language. The app’s own language is set separately under Display language. Each recording keeps the language it was made in.
Why doesn’t a recording have a transcript?
Transcripts are made on your device. The first time you transcribe a language, iOS may need an internet connection to download its speech model, and some devices can’t transcribe every language. Your audio is saved either way; to try again, open the recording and tap Transcribe again.
How do I move my recordings to a new device?
Koucai has no account or sync. Your recordings move with an iCloud or computer backup, or with Quick Start when you set up a new iPhone or iPad. Check that they arrived before you erase the old device. Exported files are for keeping and listening elsewhere, and can’t be imported back.
How do I export recordings?
Touch and hold a recording and choose Export recording to share its audio. To export your voice journals, open Me → Journal records and tap Export all recordings, or touch and hold a month to export just that month. Journal archives include titles and transcripts as text files.
How do I change microphone or notification access?
Open Settings → Apps → Koucai on your device. The daily practice reminder and its time are in Koucai’s App settings.
How do I delete my data?
Touch and hold a recording and choose Delete recording. To delete every recording, tap your avatar on the Me tab to open App settings, then choose Delete all recordings. Recordings are removed with their transcripts and titles; your profile, favorites and settings stay. Deleting the app removes all of its data. See the Privacy Policy.